Customers Overpaying on NBN Services

Original source: iTnews

Analysis: Bad process, bad data.

Retail service providers (RSPs) are refunding thousands of NBN customers for selling them internet services at unattainable speeds as a result of bad NBN Co processes and data.

The RSPs have been publicly shamed for selling NBN customers internet services that their copper lines could not physically support.

NBN Co has largely escaped retribution, and its CEO Bill Morrow continues to foist the blame on RSPs.

But NBN Co shares some of the culpability for these incidents.

It is the network builder’s poorly-designed process and unfit-for-purpose line speed data that is putting RSPs in a bind when trying to sign up new customers. Continue reading “Customers Overpaying on NBN Services”